Privacy Policy - Battersea Carpet Cleaners

Last updated: June 2026

This Privacy Policy explains how Battersea Carpet Cleaners collects, uses, stores, shares, and protects personal data when providing carpet cleaning and related services. It applies to all Battersea Carpet Cleaners customers in the Battersea area, including people who request quotes, book services, receive services, or otherwise interact with us in connection with our operations.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We aim to ensure that personal information is used fairly, lawfully, transparently, and securely.

1. Information We Collect

We collect only the personal data that is necessary for us to provide our services, manage our business, and meet legal obligations. The exact information we collect depends on how you interact with us.

Information you provide directly

Identity details such as your name.
Contact details such as your address, telephone number, and email address.
Service details including the type of cleaning requested, property access notes, preferred appointment times, and any special instructions.
Payment information such as payment confirmation or limited billing information necessary to process transactions.
Communication records including enquiries, complaints, feedback, and correspondence.

Information collected automatically

When you contact us by phone, email, or online forms, we may keep a record of the communication and any relevant technical details needed to respond and manage the service. We may also retain limited service records, such as appointment history, job completion notes, and internal administrative records.

Information from third parties

In some cases, we may receive personal data from third parties, such as a tenant, landlord, letting agent, property manager, or someone making a booking on your behalf. We only use such information where it is relevant to the delivery of our services and where there is a lawful basis to do so.

2. How We Use Personal Data

We use personal data for the following purposes:

To provide quotes and arrange bookings.
To carry out carpet cleaning and related services.
To communicate with customers about appointments, service updates, and follow-up matters.
To process payments and maintain accurate business records.
To handle complaints, queries, and customer support requests.
To improve our services, training, and internal operations.
To comply with legal, regulatory, tax, and accounting obligations.
To prevent fraud, misuse of services, or unlawful activity.

We do not use personal data for purposes that are incompatible with the reasons it was originally collected, unless we have a lawful basis to do so and you would reasonably expect such use.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each type of processing. Battersea Carpet Cleaners relies on the following lawful bases:

Performance of a contract

We process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes booking services, carrying out cleaning work, managing appointments, and processing payments.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include maintaining records, improving our services, responding to enquiries, preventing fraud, and managing the business efficiently.

Legal obligation

We may process data where we are required to do so by law. This includes keeping records for tax, accounting, insurance, or other regulatory purposes.

Consent

In limited situations, we may rely on your consent, for example where we ask you to agree to receive certain optional communications. Where consent is used, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Sharing and Processors

We may share personal data with trusted third parties where this is necessary for service delivery, business administration, or legal compliance. These third parties act as processors or, in some cases, as independent controllers.

Typical processors may include:

Payment service providers used to process transactions securely.
Booking and administration software providers used to manage appointments and records.
IT and cloud storage providers used to store or secure business data.
Accountants and professional advisers used for financial, tax, or legal support.
Customer communication services used to send service-related messages.

Where processors act on our behalf, we require them to handle personal data securely, use it only for the purposes we specify, and comply with applicable data protection obligations. We do not sell personal data.

We may also disclose data if required by law, court order, or a public authority, or where necessary to protect our rights, customers, staff, or property.

5. Retention of Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, and insurance requirements.

Retention periods depend on the type of data and the reason for holding it. In general:

Customer service records are retained for a reasonable period after the service is completed.
Financial and tax records are kept for the period required by law.
Correspondence and complaints may be retained for a period needed to resolve issues and maintain a business record.
Where we no longer need data, we will delete, anonymise, or securely destroy it.

We regularly review retention needs to ensure that personal data is not kept longer than necessary.

6. Security of Personal Data

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimisation practices.

While we take appropriate steps to protect information, no system can be completely secure. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable law.

7. Your Rights

As a data subject, you have a number of rights under data protection law. These rights may apply depending on the circumstances and the legal basis for processing.

Your rights include:

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how we use your data in certain situations.
Right to object – you can object to processing based on legitimate interests or direct marketing, where applicable.
Right to data portability – you can request your data in a structured, commonly used format in certain cases.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we may need to verify your identity before responding. We will respond within the time limits set out in applicable data protection law.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

8. Children’s Data

Our services are intended for adult customers and property occupiers. We do not knowingly collect personal data from children unless it is necessary for the provision of a service and supplied by an adult with authority to do so. If we learn that we have collected child-related data without appropriate authorisation, we will take steps to delete it where required.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

10. Scope of This Policy

This Privacy Policy applies to all Battersea Carpet Cleaners customers in the Battersea area, including domestic and commercial customers, property managers, tenants, landlords, and anyone else who uses or enquires about our services within that area. By using our services, you acknowledge that your personal data will be handled in accordance with this policy and applicable law.

In summary: we only collect the information needed to provide our services, we process it on lawful grounds, we keep it only as long as necessary, we use trusted processors where appropriate, and we respect your rights under data protection law.