Terms and Conditions for Battersea Carpet Cleaners

These Terms and Conditions set out the basis on which carpet cleaning services are provided by Battersea Carpet Cleaners to residential and commercial customers in the UK. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to be clear, fair, and consistent with UK consumer law and other applicable regulations. For the avoidance of doubt, these terms apply to all standard carpet cleaning services, including stain treatment, deep cleaning, stain protection where offered, and related cleaning tasks agreed in advance.

These terms form the entire agreement between the customer and Battersea Carpet Cleaners for the relevant booking unless a separate written agreement states otherwise. Any quotation, estimate, or communication issued before a booking is confirmed is provided for guidance only until the service details are accepted. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

The customer should read these terms carefully before booking. If the customer books on behalf of another person, business, landlord, tenant, or property manager, the person making the booking confirms that they have authority to do so and that they will ensure all relevant parties are aware of these terms. References to “we”, “us”, and “our” mean the carpet cleaning business trading as Battersea Carpet Cleaners; references to “you” and “your” mean the customer or person accepting the services.

We reserve the right to update or amend these terms at any time. The version in force at the time of booking will apply to that booking unless a change is required by law, in which case the revised legal position may apply immediately. Nothing in these terms affects your statutory rights under UK law, including rights relating to services carried out with reasonable care and skill. These terms are designed to operate alongside, and not replace, such rights.

Booking Process
The booking process begins when you request a quotation or availability check and provide the information needed to assess the work. This may include room sizes, carpet type, level of soiling, access conditions, parking restrictions, and any known stains, odours, or special treatments required. We may provide an estimate based on the information supplied, but if the actual condition or layout differs from what was described, the price or duration may need to be adjusted before work starts or during the appointment.

Once the service, date, and approximate price have been agreed, the booking will be considered provisional until confirmed by us. A booking is only final when we acknowledge it through our usual communication method, which may include written confirmation, email, or text message. You are responsible for checking that the booking details are correct, including the property address, access instructions, selected service, and any time window provided. If any detail is inaccurate, you must notify us promptly so that adjustments can be made.

You agree to ensure that the property is ready for the appointment and that someone aged 18 or over is present if required for access, key handover, or decision-making on site. If no one is available to provide access, or if access is delayed, we may treat the appointment as missed or unsuccessful and charge accordingly. Where parking, entry permits, loading restrictions, or building access arrangements are needed, it is your responsibility to arrange them unless we have expressly agreed to handle them.

Payments
Payment terms will be stated at the time of booking or on the invoice issued after completion, depending on the service type and customer category. In most cases, payment is due immediately upon completion of the work unless another arrangement has been agreed in writing. We may request a deposit for larger jobs, repeat work, out-of-hours appointments, or bookings made at short notice. Any deposit requested will usually be non-refundable except where we cancel the service or where a refund is required by law.

Accepted payment methods may include bank transfer, card payment, or other approved means. Cash may be accepted only where specifically agreed in advance. If payment is not received on time, we reserve the right to charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable, or to pursue lawful recovery steps for consumer accounts. Prices are normally quoted inclusive or exclusive of VAT as stated, and any VAT due will be shown separately where required.

Cancellations and Rescheduling
You may cancel or reschedule a booking by giving us reasonable notice. For standard appointments, a minimum of 24 hours’ notice is usually required. If you cancel with less than the required notice, or if we arrive and are unable to carry out the service for reasons beyond our control, we may charge a cancellation fee or a minimum call-out fee to cover lost time, travel, and staff allocation. Any such fee will be reasonable and proportionate to the loss incurred.

We may cancel or reschedule an appointment if circumstances make it impossible or unsafe to complete the work as planned. This may include severe weather, staff illness, equipment failure, access problems, or concerns about the condition of the premises. Where possible, we will offer an alternative appointment. If we cancel and no suitable alternative is available, any deposit paid in relation to the cancelled visit will be refunded, unless the cancellation resulted from your breach of these terms or from information you supplied being materially inaccurate.

If you request a change to the date, time, or scope of work, we will try to accommodate it, but availability cannot be guaranteed. In some cases, a revised price may apply if the new arrangement increases the labour, materials, or time required. Repeated rescheduling may lead us to treat the booking as cancelled, especially where it prevents us from allocating resources efficiently or causes repeated loss of appointment slots.

Service Standards and Customer Responsibilities
We will use reasonable care and skill in carrying out all agreed carpet cleaning services and will aim to complete the work to a professional standard using methods appropriate to the fibres, condition, and treatment requirements of the carpet. However, outcomes can vary depending on age, wear, pre-existing damage, fibre type, previous cleaning history, and the nature of stains or odours. No guarantee can be given that every mark, spot, or odour will be fully removed, particularly where staining is permanent, has been set by heat or prior treatment, or where the carpet is deteriorated.

You must tell us in advance about delicate materials, hidden damage, electrical concerns, underfloor heating, water leaks, mould, pets, or any other condition that may affect the service. You should also move lightweight items where possible and remove personal belongings, breakables, and valuables from the working area. Unless expressly agreed, we do not disconnect appliances, move heavy furniture, or handle fixtures that may risk damage. If furniture moving is included, it will only cover items that are reasonably safe and practical for us to move.

It is your responsibility to ensure that carpets are suitable for cleaning by the methods selected. Where specialist treatment is required, we may decline to proceed until you approve any additional charges or confirm that you accept the associated risks. If we identify a risk of damage, we may refuse to clean a particular area, adjust the method, or stop the work. Our decision in such circumstances will be based on safety, suitability, and the need to avoid avoidable loss.

Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law. Subject to this, our total liability for direct loss arising from a booking will be limited to the amount you paid or are due to pay for the specific service concerned, except where a different limit is required by law.

We are not liable for indirect, incidental, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, negligence, breach of statutory duty, or otherwise, to the fullest extent permitted by law. We are also not responsible for damage caused by pre-existing weaknesses, hidden defects, unstable fittings, wear and tear, unsuitable materials, or failures attributable to the property or items present at the site.

If damage occurs and is alleged to have been caused by our negligence, you must notify us as soon as reasonably practicable and in any event before the affected area is altered, repaired, or removed. You should provide reasonable evidence of the issue and allow us the opportunity to inspect, investigate, and, where appropriate, remedy the matter. We will not be responsible for claims that are not reported promptly or for losses that could have been avoided or reduced by reasonable steps taken by you.

Waste Regulations and Disposal
We will handle waste generated during the service in a lawful and responsible manner. This may include removed soil, minor residues, disposable cloths, packaging, and any waste materials arising from the cleaning process. Waste will be stored, transported, and disposed of in accordance with applicable UK waste legislation, including the duty of care requirements that apply to businesses handling controlled waste. Where specialist disposal is required, we may use authorised carriers or disposal facilities.

You agree not to ask us to dispose of items that are hazardous, prohibited, or unlawful to transport or discard without prior arrangement and appropriate controls. This includes, by way of example, asbestos, chemicals, sharps, medical waste, or contaminated materials beyond the scope of routine carpet cleaning. If we discover waste of this kind on site, we may refuse to handle it, stop work, or require you to make alternative lawful arrangements. Any extra time or cost caused by such materials may be charged to you if permitted by law.

Where waste belongs to you or is produced from your property, you remain responsible for ensuring that information about its nature is accurate and complete. If we are required by law to keep records relating to the transfer or disposal of waste, you agree to provide the necessary details so that we can comply with those obligations. We will not knowingly breach waste handling rules for the sake of convenience, and compliance will always take priority over speed.

Complaints, Delays, and Force Majeure
If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so that we have an opportunity to review the matter. We may ask for photographs, a description of the concern, or access to inspect the area. A complaint will be assessed fairly and in good faith, and where we accept that a mistake has occurred, we may offer a re-clean, partial refund, or another remedy we consider reasonable in the circumstances.

We are not responsible for delays or failure to perform any obligation where the delay or failure is caused by events outside our reasonable control. These may include severe weather, traffic disruption, public transport failure, utility outages, epidemics, fire, flood, strikes, civil unrest, supplier failure, or government action. If such an event prevents us from attending or completing the service, we will notify you as soon as reasonably possible and arrange an alternative date where practicable.

Nothing in these terms is intended to deprive consumers of rights that cannot be waived under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK legislation. Any repair, repeat performance, or refund offered by us will not affect any rights you may have under statute. However, you agree that any remedy must be proportionate and based on the actual service provided and the circumstances of the issue raised.

Governing Law
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in another part of the UK, your mandatory local consumer protections will still apply where required by law, but the governing law of the contract will remain England and Wales unless a different legal position is imposed by statute.

The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from these terms. This means that claims may also be brought in any other court that has legal authority to hear them where the law allows. Before starting formal proceedings, both parties should use reasonable efforts to resolve the matter informally and in a timely manner. This may include clarification, evidence exchange, or a proposed settlement where appropriate.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Battersea Carpet Cleaners terms. These terms are intended to support a transparent service relationship, protect both parties, and ensure that each carpet cleaning appointment is handled fairly, lawfully, and professionally. If you do not agree with any part of them, you should not make a booking or allow the service to commence.