Battersea Carpet Cleaners Privacy Policy
This Privacy Policy explains how Battersea Carpet Cleaners collects, uses, discloses, and protects your personal data when you use our carpet and upholstery cleaning services. It applies to all Battersea Carpet Cleaners customers in the Battersea area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with us in relation to our services.
Who we are and scope of this policy
Battersea Carpet Cleaners is a carpet and upholstery cleaning service operating in the Battersea area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller in respect of the personal data we collect and process about you.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will apply the updated version to all personal data from the date it is published.
Personal data we collect
We only collect personal data that is relevant and necessary for providing and improving our services. The types of personal data we may collect include the following.
Identification and contact details such as your name, title, residential or business address in the Battersea area, and any other address where you request our services to be carried out.
Contact information such as your preferred communication method and any other contact details you choose to provide to arrange or manage your booking.
Booking and service details such as dates and times of appointments, service history, specific instructions relating to your property or items to be cleaned, access information provided by you, and any feedback you choose to give us.
Payment and billing information such as records that a payment has been made, the amount paid, type of service purchased, and related accounting records. We do not store full card details when payments are processed by third party payment providers.
Communications data such as information contained in enquiries, complaints, or other correspondence you send to us, and notes from telephone or in person discussions related to your services.
Technical and usage data where relevant such as information about how you interact with any online booking or enquiry tools we may provide, including basic device or browser information and usage logs where these are necessary for security or service delivery.
How we collect your data
We may collect your personal data in several ways, including when you contact us by phone, in person, or through online enquiry or booking tools; when you request a quote or make a booking; when we visit your premises to carry out services; when you provide feedback, reviews, or complaints; and when we receive referrals or recommendations that you have asked another party to share with us on your behalf.
Lawful bases for processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the circumstances, the lawful bases we rely on include the following.
Performance of a contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you, such as arranging appointments, providing cleaning services, sending confirmations, and handling payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and these are not overridden by your data protection rights. This includes managing our relationship with you, improving our services, maintaining records of work undertaken, and protecting our business from fraud or misuse.
Legal obligation. We may process certain data to comply with our legal obligations, such as retaining records for tax or accounting purposes and responding to lawful requests from public authorities.
Consent. In limited circumstances, such as where we wish to send certain types of marketing communications, we may rely on your consent. Where consent is the lawful basis, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use your personal data for the following purposes.
To provide and manage our services, including responding to enquiries, issuing quotes, arranging and confirming bookings, delivering on site cleaning services, and handling any follow up visits or related customer service interactions.
To take payment and manage invoicing and accounting processes, including processing payments through third party providers, issuing receipts and invoices, and keeping appropriate financial records.
To communicate with you about your services, including appointment reminders, updates or changes to bookings, responses to your queries, and notifications about service completion or follow up actions.
To manage our business operations, including quality control, staff training, service planning and scheduling, analysing patterns in service demand, and maintaining our internal administration and records.
To handle complaints, disputes, and claims, including investigating any issues you raise, resolving disputes, and enforcing our terms and conditions.
To comply with legal and regulatory requirements, including tax, accounting, auditing, and responding to lawful requests from competent authorities.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Customer service records, booking details, and related communication are typically retained for a period that allows us to respond to queries, manage repeat bookings, and resolve any issues that may arise after a service has been provided.
Financial and transactional information is kept for periods required by tax and accounting laws.
When we no longer need your personal data for the purposes for which it was collected, we will either securely delete or anonymise it so that it can no longer be associated with you.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and under written contracts that require them to protect your data.
These processors may include payment processing providers that handle card or electronic payments, information technology and system support providers that help us operate our booking or administration systems, and professional service providers such as accountants or advisers who support our business operations.
We may also share personal data where required by law, for example with tax authorities, regulators, or law enforcement agencies, or in order to establish, exercise, or defend legal claims.
Where processors are engaged, they are only permitted to process your personal data on our instructions and for the purpose for which it was shared. They are required to implement appropriate technical and organisational measures to protect your personal data.
Data security
We take data security seriously and implement technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Measures may include access controls so that only authorised personnel can access personal data necessary for their role, secure storage of physical and electronic records, staff awareness regarding data protection responsibilities, and regular review of our procedures to ensure they remain appropriate.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data, together with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate personal data about you and to complete incomplete data.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to request that we transmit it to another controller where technically feasible.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
Children
Our services are directed at adults responsible for managing residential or commercial premises. We do not knowingly collect personal data relating to children in connection with our services. If we become aware that we have inadvertently collected such data, we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will take effect from the date the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.