Battersea Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Battersea Carpet Cleaners provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Battersea Carpet Cleaners, providing cleaning and related services.
Client means the individual or organisation that requests and or pays for the services.
Premises means the property or location where the services are to be carried out.
Services means any carpet, rug, upholstery or other cleaning work, and any additional services, supplied by the Company to the Client.
Technician means any person assigned by the Company to carry out the services.
By using the services, the Client confirms that they have authority to enter into this agreement for the Premises in question.
2. Scope of Services
The Company provides carpet, rug and upholstery cleaning and may also provide additional related services such as stain treatment, deodorising, and other floor and fabric care, as agreed at the time of booking. The exact scope of work will be as described in the booking confirmation and or any written or verbal agreement reached prior to the commencement of services.
The Company reserves the right to decline work that falls outside its standard service offering, appears unsafe, or would risk damage to property, fixtures, fittings or equipment.
3. Booking Process
3.1 Requesting a Booking
The Client may request a booking by contacting the Company through its accepted communication channels. The Client must provide accurate details, including the type of Premises, approximate sizes or number of rooms and items, preferred date and time, access information, and any special requirements.
3.2 Confirmation of Booking
A booking is only confirmed when the Company has issued a confirmation, which may be verbal or written, and, where required, received any applicable deposit. Provisional times and dates are subject to availability and are not guaranteed until confirmed by the Company.
3.3 Changes to Bookings
Any request by the Client to amend the time, date or scope of the services must be communicated to the Company as early as reasonably possible. The Company will endeavour to accommodate such changes but cannot guarantee availability. Amendments may result in changes to the quoted price.
4. Access to the Premises
The Client is responsible for ensuring that the Technician has safe and unrestricted access to the Premises at the agreed time. This includes arrangements for keys, codes, parking and entry through any security systems.
If the Technician is unable to gain access, or if access is significantly delayed, the Company may treat the visit as a late cancellation or aborted visit and may charge a fee as set out in these Terms and Conditions.
The Client must ensure that electricity and water are available and in working order at the Premises for the duration of the service.
5. Client Obligations
The Client agrees to
Provide accurate information about the Premises and items to be cleaned, including any known issues such as fragile fabrics, loose carpets, or prior damage.
Remove small items, breakables and personal belongings from areas to be cleaned, or clearly notify the Technician of any items that should not be moved.
Supervise children and pets and keep them away from work areas, equipment, cleaning solutions and wet surfaces during and immediately after the service.
Notify the Company in advance of any health or safety concerns at the Premises, including hazards, alarm systems or restricted areas.
6. Pricing and Quotations
6.1 Quotations
Prices may be provided as fixed quotations or estimates based on information supplied by the Client. Quotations are usually given on the assumption that the Premises and items are in a normal condition and that there are no undisclosed complications.
The Company reserves the right to revise the price if, on arrival, the condition, size or nature of the work differs significantly from that described by the Client. If a price adjustment is necessary, the Technician will explain the reasons to the Client before commencing or continuing the work.
6.2 Additional Work
Any extra services requested by the Client on the day, beyond the original booking, may incur additional charges. Where possible, the Technician will confirm the additional cost before carrying out the extra work.
7. Payments and Invoices
7.1 Payment Terms
Unless otherwise agreed, payment is due upon completion of the services on the day of the visit. The Company may accept various payment methods, which will be communicated to the Client at or before the time of booking.
For commercial Clients or larger projects, alternative payment terms may be agreed in writing, including invoicing after completion or staged payments.
7.2 Deposits
The Company may require a deposit to secure certain bookings, particularly for larger jobs, specialist services or peak times. The deposit amount and due date will be communicated at the time of booking. Deposits may be non refundable in the event of late cancellation, subject to the cancellation terms below.
7.3 Late or Failed Payment
If payment is not received on the due date, the Company reserves the right to charge reasonable administration costs and, where lawful, interest on overdue amounts. The Company may also suspend further services until outstanding sums are settled.
8. Cancellations and Rescheduling
8.1 Cancellation by the Client
The Client may cancel or reschedule a booking by providing notice to the Company. The Company requests as much notice as possible so that the appointment can be offered to another Client.
The Company may apply a cancellation charge if the Client cancels or significantly changes the booking with short notice, generally within 24 hours of the scheduled start time, or if the Technician is unable to gain access or start work due to circumstances within the Client s control.
Any applicable charges or forfeiture of deposits will be communicated to the Client at the time of booking, and the Company will act reasonably in applying such charges.
8.2 Cancellation by the Company
The Company reserves the right to cancel or reschedule a booking due to reasons such as staff illness, vehicle breakdown, adverse weather, unsafe conditions, or other events beyond its reasonable control. In such cases, the Company will notify the Client as soon as practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellations.
9. Service Standards and Limitations
The Company aims to provide services with reasonable care and skill. However, the Client acknowledges the following limitations.
Stain removal and results cannot be guaranteed, especially where stains are old, set, caused by certain substances, or previously treated with unsuitable products.
Some wear, fading, discolouration or damage may only become apparent after cleaning. The Company is not responsible for pre existing conditions that cannot be rectified or that are revealed by the cleaning process.
The Client is advised to follow any aftercare instructions provided, including avoiding walking on damp carpets or placing items on wet surfaces.
10. Liability and Insurance
10.1 Company Liability
The Company will take reasonable care to avoid damage to property and belongings. If damage is caused by the Company s negligence, the Client must notify the Company as soon as reasonably possible and, in any event, within a reasonable time after becoming aware of the issue.
The Company s liability for any loss or damage arising out of or in connection with the services is limited to the lesser of the cost of repairing the damage or the value of the affected item, subject to the Company s insurance cover and applicable law.
The Company is not liable for
Normal wear and tear, or damage to weak, unstable or poorly fixed items.
Pre existing damage or defects, including loose seams, fraying, sun damage, shrinkage due to original manufacturing or fitting issues, or discolouration due to age or previous cleaning.
Loss of profit, loss of business, or any indirect, special or consequential loss.
10.2 Client Responsibility for Fragile or Valuable Items
The Client is responsible for securing or removing valuables, breakables, antiques, artwork, and fragile items from areas where the Technician is working. The Company will not be liable for damage to items that the Technician has been asked not to move or to clean against professional advice.
11. Health, Safety and Environmental Compliance
The Company will endeavour to use appropriate products and methods and to operate in accordance with relevant health and safety guidance.
The Client must not request the Technician to use cleaning agents or methods that are unsafe or contrary to the Company s policies. The Company may refuse to use Client supplied products if they are considered unsuitable or hazardous.
The Client must ensure that all areas where cleaning is to be carried out are safe, adequately lit and ventilated, and free from unreasonable risks, including exposed wires, structural hazards or aggressive animals.
12. Waste Regulations and Disposal
The Company will handle and dispose of waste generated during the delivery of services in accordance with applicable waste regulations and environmental obligations, as they relate to the nature of the work undertaken.
Ordinary waste such as vacuumed dust, general debris from carpets and minor packaging associated with the service will normally be bagged and left on site for the Client s disposal, unless otherwise agreed. The Client is responsible for ensuring that such waste is then disposed of through their usual household or commercial waste arrangements.
Where the services generate waste that is subject to specific handling or disposal rules, such as contaminated materials or significant quantities of waste, the Company will
Inform the Client if special disposal methods are required.
Either arrange compliant disposal and charge the Client a reasonable fee for this service, or request that the Client arranges for licensed waste removal.
The Client agrees not to request the Company to remove or dispose of waste in a manner that would breach waste regulations or environmental standards.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Technician on site if possible, or contact the Company as soon as reasonably possible after the service. The Company may ask for details and, where relevant, photographs to assess the issue.
In appropriate cases, the Company may offer a re visit to rectify the concern, a partial refund, or another form of resolution, at its discretion and taking into account the circumstances and applicable law.
The Client must give the Company a reasonable opportunity to investigate and, where applicable, correct any problems before seeking external remedies.
14. Privacy and Data Handling
The Company may collect and hold personal information such as names, addresses and service details in order to process bookings, deliver services and manage accounts. Personal data will be handled in line with applicable data protection requirements and will only be used for legitimate business purposes including arranging appointments, issuing invoices, and managing customer relations.
The Company will not sell personal information to third parties. Information may be shared with trusted partners or service providers where reasonably necessary to deliver the services or to comply with legal obligations.
15. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, accidents, public emergencies, or interruptions to utilities.
16. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date on which they are published or otherwise communicated. The version in force at the time of the Client s booking will apply to that booking, unless changes are required by law.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
These Terms and Conditions, together with any written or verbal confirmation of booking and any agreed variations, constitute the entire agreement between the Company and the Client in relation to the services. No other representations, promises or statements shall be binding unless expressly agreed by the Company.
By placing a booking with Battersea Carpet Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.